When Evelyn Gonzalez first came to Palo Alto College as a student, she never imagined she’d one day lead the same department that welcomed her. Originally from Eagle Pass, Evelyn moved to San Antonio in high school, graduated from McCollum High School, and enrolled at Palo Alto College. It was here on the Southside of San Antonio, in a community she still deeply connects with, where her journey in higher education began. Evelyn started as a work-study student in the Welcome Center, a role that sparked her passion for serving others.  “I thought I’d serve students by becoming a teacher,” she shared, “but I realized I could have just as much impact helping them find their way into college, and through it.” More than ten years later, Evelyn continues to serve students at PAC, now as the Enrollment Team Lead in the Student Success Division. In this role, she wears many hats, providing answers, direction, and support to students navigating not only enrollment and academics, but also life’s broader challenges. “We’re often the first stop for students, and we need to be prepared for anything,” Evelyn explained. “Sometimes students come in asking about their meningitis record, but the real issue is they don’t have internet at home or a way to get to campus. A lot of the barriers our students face are layered, financial, cultural, logistical.” As a first-generation college student, Evelyn understands the uncertainty that comes with entering higher education without a roadmap. Her parents weren’t familiar with college systems, and she had to find her own way. That’s why her favorite part of the job is helping students who think college isn’t an option. “I know what it’s like not to have anyone who can answer your questions,” she said. “So I try to be that person for our students, the one who says, ‘You can do this, and I’ll help you get there.’” That philosophy is woven into how she leads her team. The Welcome Center staff are not just guides, they’re advocates, mentors, and, as Evelyn proudly puts it, “PAC Familia.” “I know it sounds cheesy,” she laughed, “but it’s true. We care deeply about our students because we see ourselves in them. Many of our staff also grew up on the Southside. Even if our stories aren’t the same, we understand the challenges.” In her decade at the Welcome Center, Evelyn has witnessed significant growth, both in student needs and in how her team responds. The department now collaborates more closely with academic programs and other support offices, encouraging open houses and information sessions so students can explore pathways beyond enrollment. Most recently, they launched the Palomino Summer Series, a collection of virtual info sessions covering everything from academic programs to frequently asked questions. It’s a convenient, student-centered way to get the answers they need. Through it all, Evelyn’s motivation remains deeply personal. One of her most meaningful memories came during PACfest’s Unveil event, when a student in a wheelchair approached her and exclaimed, “Hey, there’s someone who looks like me!” Evelyn, who uses a wheelchair herself, was moved by the moment. “That student saw a reflection of themselves, and that mattered,” she said. “I don’t see my disability as something that limits me. It’s part of how I connect differently, and I’m proud of that.” As she looks ahead, Evelyn hopes to continue expanding the department’s reach and resources, removing barriers, creating opportunity, and helping every student feel seen and supported. She leads with empathy, dedication, and a deep belief in the power of education to transform lives. “At Palo Alto College, we say we’re ending poverty through education,” Evelyn said. “That’s not just a mission statement, it’s what we do. And I feel very fortunate to be on the frontlines of that.” Whether you're a first-time student, returning to college, or simply unsure of where to start, Evelyn and the entire Enrollment Team are here to help. From your first question to your first class, the Welcome Center is your home base. The team is available weekdays and the first Saturday of each month. For more information, visit our website alamo.edu/pac/welcome-center, reach out by phone at 210-486-3100, or stop by in-person at the Rio Grande Building, Room 105A. No matter where you're starting from, the Enrollment Team is ready to meet you where you are and help you get where you want to go.